Frequently asked questions

Choose 'Book Online Appointment' for a video call or 'Book Physical Appointment' to visit the chamber, pick a free time slot, tell us the reason for your visit, and confirm. You will get an SMS and email with the details.

Yes. Add them once as a family member in your profile, then select their name while booking. Their prescriptions and visit history stay under your account.

It depends on the problem. Reviews, report discussions, repeat prescriptions, visible skin problems and ordinary colds are all fine over video. Anything that needs the doctor to listen to your chest, press on your abdomen, look inside your ear or throat, dress a wound or give an injection needs an in-clinic visit. The 'Online or in-clinic?' page lists both sides in full.

The doctor will tell you during the call and you will be asked to come in. You are not charged twice for that - mention it when you book the clinic slot and the clinic will adjust the fee.

Book the in-clinic appointment. If it turns out a video call would have been enough, you have lost nothing but the journey - whereas a problem that needed examining can be missed on video. If you would rather ask first, call the chamber or use the contact form.

Online video consultations are paid in advance through bKash - the slot is confirmed the moment payment succeeds. In-clinic appointments are paid in cash at the chamber after your visit.

Your slot is held for a few minutes while you retry. If payment is still not completed, the slot is released automatically and you are free to book again.

Cancel before the cut-off time shown on your booking and the consultation fee is refunded to your bKash account as per the clinic's refund policy. If the doctor cancels, you always receive a full refund.

It appears in the Prescriptions section of your dashboard as soon as the doctor issues it, and you can download or print it as a PDF at any time.

Yes. Upload PDFs or photos of your reports from your appointment page before the visit, and the doctor will review them during the consultation.

A 'Join Call' button appears on your dashboard shortly before your appointment. Click it, allow camera and microphone access, and you will enter the private consultation room.

Turn your camera off to save bandwidth - audio will keep working. If the call drops, click Join Call again; the room stays open for your full slot.

No. Video and audio are never recorded. Only the notes and prescription your doctor writes are saved to your medical record.