Policies
Cancellation, refunds and consent
Cancelling or moving an appointment
You can cancel or move an appointment free of charge up to the cut-off time shown on your booking. After that, please call the chamber so we can help.
Current cut-off: 4 hour(s) before the appointment starts.
You can cancel or reschedule yourself from your dashboard up to that point.
Refunds
Online consultation fees are refunded in full for cancellations made before the cut-off time. If the doctor cancels or a technical problem prevents the call, you always receive a full refund.
| Situation | Refund |
|---|---|
| You cancel before the cut-off (4 h) | 100% of the fee |
| You cancel after the cut-off | No refund - please call the chamber |
| The doctor cancels, or a technical fault stops the call | Full refund |
| Payment not completed in time | Nothing charged - the slot is simply released |
Video consultation consent
This consultation is a live video call between you and your doctor. Your session is not recorded. The clinical notes and prescription created during this call are stored securely in your medical record and are visible only to you and your doctor. Please join from a private, well-lit place with a stable internet connection.
Your data
- Your records are visible only to you and your doctor.
- Video and audio are never recorded by default.
- Data is encrypted in transit, and sessions expire automatically on shared devices.
- You can download your prescriptions and receipts at any time from your dashboard.